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refinement to the solution...

burning along with my implementation of guest private message addition to the collaboration API...discovered that contrary to the assertion made in the last post that I wouldn't need to update any of the conversation db access methods , I realized that for purposes of display in the dashboard.jsp template that will allow guest private message agents to manage incoming requests, I will need a method that performs the relevant db query. I also noticed that the participant_queue table which tracks the active conversation participant data did not have a column for site_id. Turns out having the site_id is critical for providing filtering by site_id and thus enabling an efficient multi-tenant management capability for this new feature..so I had to add the new column in the classes for the supported db vendors. I added the missing bits and then went on to start working on the dashboard.jsp template before getting back to the actual logic for setting up and tearing down the guest private message sessions for the requesting guest and the designated agent. So though the symmetry reduced the work considerably from what would have been required otherwise, it still required a little bit of tweaking. Ah popcorn!

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