burning along with my implementation of guest private message addition to the collaboration API...discovered that contrary to the assertion made in the last post that I wouldn't need to update any of the conversation db access methods , I realized that for purposes of display in the dashboard.jsp template that will allow guest private message agents to manage incoming requests, I will need a method that performs the relevant db query. I also noticed that the participant_queue table which tracks the active conversation participant data did not have a column for site_id. Turns out having the site_id is critical for providing filtering by site_id and thus enabling an efficient multi-tenant management capability for this new feature..so I had to add the new column in the classes for the supported db vendors. I added the missing bits and then went on to start working on the dashboard.jsp template before getting back to the actual logic for setting up and tearing down the guest private message sessions for the requesting guest and the designated agent. So though the symmetry reduced the work considerably from what would have been required otherwise, it still required a little bit of tweaking. Ah popcorn!
As the US economy continues to suffer the doldrums of stagnant investment in many industries, belt tightening budgets in many of the largest cities and continuous rounds of lay offs at some of the oldest of corporations, it is little comfort to those suffering through economic problems that what is happening now, has happened before. True, the severity of the downturn might have been different but the common factors of people and businesses being forced to do more with less is the theme of the times. Like environmental shocks to an ecosystem, stresses to the economic system lead to people hunkering down to last the storm, but it is instructive to realize that during the storm, all that idle time in the shelter affords people the ability to solve previous or existing problems. Likewise, economic downturns enable enterprising individuals and corporations the ability to make bold decisions with regard to marketing , sales or product focus that can lead to incredible gains as the economic ...
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