Action Oriented Workflow, workforce emancipation, maximized value landscapes lead to the future we must have.
In a response to a thread started to discuss this article I posted the following that described again from some new angles why Action Oriented Workflow technology allows people to maximize their inherent value and work across their value landscapes. I felt it was worth transcribing into a formal blog post so here it is: What AOW does is it allows performance evaluation to be properly modulated by social cues only so much as needed to complete initiatives begun.
Ideally merit and performance evaluation are linked 1 to 1 and the couple are linked to one simple concept "action", humans take actions....machines take actions but up until my solution no system was designed to granulate action of any type across business processes. When you do that you now bring to life a new landscape of data that you can then make all kind of powerful predictive measures against. Predictive measures that remove the need for people to manage people and instead allow ones action history to be a guide to how new actions are routed to you. Facebook has seen the light...they have a system that also granulates action in terms of verbs that can be defined on their system for the building of semantic relationships between user behaviors on their platform...it is an idea that is a subset of what AOW does.
Where Facebook stops by defining actions in a free semantic way important to linking behaviors...AOW goes on to automatically mine those actions and the linking can include semantics (as Facebook) or it can include physical behavior.
A perfect example, in the real world a bar is a beautiful demonstration of a dynamic action landscape. If you go into a bar all manner of activity is being performed on the part of the establishment. Bar Tenders are ordering, preparing and taking money for drinks. Waiters are moving to tables to take drink and food orders in the back of the house various staff are preparing food items. Actions are popping off across the business creating data history that is connected to physical objects and people performing them across a temporal scale.
I see these patterns as signals on multiple graphs that plot the relative performance of the actions by the agents across time...these data can be used to find interesting information out about the business....like who is your best bar tender to call if you need a worker on a wednesday at 9 pm?? who is your best chef? how many drinks does Jane make on average in an hour compared to Peter when customer density is the same? All of this information can inform making the business more efficient...AOW allows a business (like a bar) to surface those actions and then monetize them.
The startup I am working on now is presenting a different business from bars but I have my eye on bars and restaurants as a business RIPE to be disrupted. In fact...if you truly "get it" you'll realize ALL existing businesses.....physical or virtual are subject to the advantages of AOW modelling and efficiency creation. Now do this across all the areas in which you can perform "action" across your competence sets and you now can earn compensation in parallel ( for all business roles that don't require physical presence) instead of in the serial fashion we have been lulled into believing was the only model.
The machines should be the only things doing the judging of our competence...people fuck that task up every time. So now what is the result of an AOW ubiquitous future? You get people working on their own schedules...across all the things they do well...being able to opt into work and then have that work magically COME TO THEM based on their past performance...and then when they are satisfied opt out and go to the beach...and the next time they come back the system remembers they are awesome and again drowns them with work. Multiple employers...multiple roles...multiples lines of compensation...derived on THEIR schedule...without nepotistic or biased selection in the picture.
Anything we can do to stop ad hoc automation (the regime we are in now and that Amazon is employing) from turning people into low paid robots must be in place and that is what AOW is all about...by allowing us to maximize our inherent value by working across our value landscapes we increase our ability to derive compensation even as automation is deployed to eliminate entire classes of jobs. It's been the hardest task I've ever done to evangelize this new way of looking at workflows...looking back on the work of my heroes in engineering and science to do the same with the Universe they invented I understand the reasons...the first thing people do is try to find holes in an idea...but AOW is not a dream...it's a working platform that simply needs to be put in the cloud...again I am glad to have finally gotten the serious attention of those that can make that happen now that the need for it is a daily stress to people slowly being cut out of jobs by automation deployed *the old* way. Kind of ironic isn't it?...that the answer to the automation "problem" is MORE automation but deployed in a more efficient manner to benefit the agents as well as the workflows they work in.