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Numeroom for business..

One of the coolest aspects of the Numeroom collaboration services is the ability for the service to be encapsulated into a securely accessible and brandable portal for user accounts that have one of the site management service plans active on their account. Site management is made possible by one of the important underlying attributes of the AgilEntity platform, multi-tenency. A multi-tenant architecture is one that cordoned off access to particular application or system functions in such a way that many simultaneous users can make use of those functions with limited awareness of the existence of those other users.

When I designed the permissions system of the AgilEntity platform , the use of fine grained action oriented permissions for all instances of any managed Entity ensures that multi-tenancy would be a natural outcome of a permission based security API. All that remained was for the user interface elements of the applications built on the platform to use the permissions system as a guide for conditional display of elements. The web site is merely a UI front end to the back end collaboration API of a running AgilEntity cluster. The services provided by numeroom in the form of secure, real time chat and share "rooms" are all managed on one "site" created on that cluster. "Site" is itself a managed entity type on the system and as such is subject to all the advantages of action oriented workflows and fine grained controls that all Entities enjoy. This "primary site" is the site that all the Users that sign up for the Numeroom services for individually managed rooms are associated with, however some user accounts are associated with other "sites" these are the Business focused site management plans. When a User upgrades their account from the default service plan or from a paid multi-room management plan to a Site Management plan they now have the ability to manage not just a room but all the rooms created on their "site". They can brand their site, create Users for their site and determine if their site conference portal is public or private to the internet. Many elements of site management that the Numeroom administrators wield over the commercial site are granted to the User accounts that upgrade to Site Management plans.

This allows the Users to delegate their own dashboard agents, create their own workflows for delegation of actions such as User edit or create actions or other actions that can not be done under non site managed plans. Businesses that want to get going with a secure , global network of real time chat spaces for their employees and customers to converse in can license one of these plans and get going immediately. The branding and management then allows them to tie the numeroom services into their existing blogs and company site pages.

The video tutorial below shows a site management plan in action:

this video shows how to create new categories for a site, these categories are independent for each site managed on the cluster. On the main numeroom site, the categories seen on the main page are associated with the primary site on that public cluster. Since the commercial site is for general use the categories are generalized. However, Site management plan holders can create their own categories to conform to the real time collaboration needs of their entire organization. For example a bank can have categories specific to department or projects. The users then created on the site would be free to move their rooms from category to category when seeking coworkers or clients or customers to engage in those areas. Permission to perform Create, Edit , Delete and other actions on categories can be managed by any Users designated by the original plan creator, no code changes necessary.

Another of the numeroom services that has a site management context is the TimeLine. TimeLines are near real time feeds of events posted by Users who are contacts on the main numeroom site. For site management plans they perform this function AND also enable site managers to send time line events to a superset of all the Users on their Site. This allows the site managers to send time line events with e-mail notification and thus creating instant newsletters for the entire Site. Since timelines also allow immediate attachment of files on the table of the current numeroom of the sender, the notifications can contain actual files. If the file being delivered is sensitive to the business and should not be routed to the public internet the files can be attached using table to table file transfer, thus content can be shared while preserving the sensitivity of business documents but still by using the public internet. The following video shows this in action:

Another unique feature to site management plans is the guest dashboard agent function. This allows a site manager to delegate Users as dashboard agents and thus giving them access to a dashboard of real time guests requesting assistance via a link added to any of the organizations pages (business or product or service sites, blogs) The dashboard then can be used by these agents to field requests for assistance in real time. This service allows line of business employees to serve as a customer service force for particular business functions that they are responsible for. This allows the business to run more efficiently by allowing customers or potential customers to interface directly with the employees that can best help them in real time. Since the activity of the agents is reported to an xml based report, managers can later determine which agents are most effective, what times have the greatest number of requests and other metrics that can be used to improve response time to addressing guest questions. Watch these videos to see this in action: (part 1) (part 2)


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