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Showing posts with the label bad UI design

Autorenewed for ....my convenience??? Part Deux

As mentioned in the last post, I really hate the slimy tactic of providing "auto-renew" on a subscription purchased for an online service. In that post I didn't want to mention the company name that I was going to cancel since I didn't think it was a big deal (other than the mention of the so called "convenience" of auto renew) well today I nearly bursted an artery trying to cancel the auto renew on the month subscription I purchased from hotornot.com . The problem is the cancel process is a draconian mess. I should not have to be forced to go anywhere else to cancel the subscription. When I purchased I used my credit card to buy the simple plan to try out the service, it was easy to sign up it should be just as easy to sign off, but it is not. The first problem with the way their cancellation process is designed is in the complete ommission of a clear and ready button on the user profile page that says "cancel subscription" , this is common sense ...